Refund Policy

At OTTAIPTVS, we prioritize customer satisfaction and aim to provide a smooth and reliable IPTV experience. To ensure our service meets your expectations, we strongly encourage you to utilize our trial offer before making a purchase.

Refund Conditions We offer refunds under the following circumstances:

10-Day Money-Back Guarantee:

Refunds are available for purchases made within 10 days, provided a valid issue with our service is identified.

Service Issues from Our End:

If we are unable to resolve a technical issue within 24 hours, you may choose between a full refund or a resolution.

Refund Exclusions Refunds or partial refunds will not be granted in the following cases:

Channel Preferences: Refunds will not be issued if you are dissatisfied with the channel lineup.
Switching to Another Provider: Refunds are not granted if you choose another service after purchase.
Refusal to Apply Solutions: If you decline to follow our troubleshooting steps, a refund will not be processed.
App Selection Responsibility: While we provide playlists, it is your responsibility to find a compatible app for M3U playback. We offer guidance, but app fees are not covered, and refunds will not be provided due to app-related issues.
Non-Refundable Trial: The 24-hour trial is non-refundable and must be requested via email.
Partial Refunds After Trial: If you use a 24-hour trial before purchasing a subscription, any refund request will only be eligible for a 50% refund.
Premature Refund Requests: If you request a refund without allowing us 24 to 48 hours to resolve an issue, only 50% of the subscription amount will be refunded.

Refund Fees All refunds are subject to processing fees to cover administrative costs, which will be deducted from the total refund amount.

Refund Processing Time Refunds are typically processed within:

20 to 31 business days for credit card payments.
In rare cases, processing may take up to 90 days, depending on the payment provider.

OTTAIPTVS is not responsible for delays caused by payment providers.

Channel Issues Temporary disruptions, including freezing, buffering, or other intermittent issues, can be caused by:

Internet fluctuations
Device, app, or customer setup issues
ISP interruptions
Server downtime or routine maintenance

Our technical team is continuously working to resolve such issues efficiently.

Compensation for Extended Downtime If your IPTV service is inaccessible for 72 hours or more due to server issues caused by us, we will:

Extend your subscription duration to compensate for the lost time.
Offer additional bonuses upon discussion.

Contact Us For any questions or concerns regarding our Refund Policy, please contact us at:

Email: support@ottaiptvs.com
Phone/WhatsApp: +1 807 781 6797
Address: 418 Plimpton Ave, Norwood, MA 02062, USA

We aim to maintain transparency and fairness in our policies, ensuring a secure and reliable service for our customers. Thank you for choosing OTTAIPTVS for your entertainment needs.